Skip to Content Skip to Footer
Fusion5 Australia
    • Applications
    • Enterprise Resource Planning (ERP)
      • Enterprise Resource Planning (ERP)
      • NetSuite
      • Dynamics 365 Business Central
      • Dynamics 365 Finance and Operations
      • JD Edwards
      • Resources
        • Resources
        • See how an ERP solution makes a business tick and what that could mean for you
        • Five Steps to getting RFP Ready
        • How to turn the top three retail challenges into *opportunities*
          See all resources
    • Customer Relationship Management
      • Customer Relationship Management
      • Dynamics 365 CRM
      • Dynamics 365 Sales
      • Dynamics 365 Marketing
      • Dynamics 365 Customer Service
      • Dynamics 365 Field Service
      • Resources
        • Resources
        • Otago Polytechnic Transforms Student Application Process With Fusion5
        • 6 data migration mistakes that will stop your CRM project in its tracks
        • If a new (or your first!) CRM implementation is on the horizon, we are pretty sure you’ve had som...
          See all resources
    • People Management (HR & Payroll)
      • People Management (HR & Payroll)
      • Jemini
      • Jade Star
      • EmpowerHR
      • MYOB PayGlobal
      • MyWorkplace
      • TimeFiler
    • Planning and Analytics
      • Planning and Analytics
      • Workday Adaptive Planning
      • IBM
      • BlackLine
      • Insight Software
      • Resources
        • Resources
        • AFL Streamlines Reporting with Workday
        • Why Excel and ERP aren’t financial planning best friends. And what you can do about it
          See all resources
    • Service Management
      • Service Management
      • Xurrent
      • Ivanti
      • Resources
        • Resources
        • Shellharbour City Council empowers service management
        • Optimising service management with an integrated approach
        • Why your business needs an integrated Service Management platform
          See all resources
    • Cloud Platforms
      • Cloud Platforms
      • Amazon Web Services (AWS)
      • Citrix
      • Microsoft Azure
      • Oracle Cloud Infrastructure
      • Resources
        • Resources
        • AWS Cloud Cost Optimisation eBook
        • Cloud wars: AWS vs. Azure - who wins in cost management?
        • Integrating FinOps with your cloud cost optimisation strategy
          See all resources
    • Services
    • Managed Services
      • Managed Services
      • Managed Cloud
      • Managed Security
      • Managed Help Desk
      • Managed Infrastructure
      • Resources
        • Resources
        • The future of Service Management: Is each department in your business ready?
        • Optimising service management with an integrated approach
        • Overcoming common service management challenges
          See all resources
    • Consultancy and Advisory
      • Consultancy and Advisory
      • Digital Transformation Consulting
      • Programme Management
      • Organisational Change Management
      • Infrastructure
      • Security
      • Resources
        • Resources
        • Why is project governance such a big deal in an ERP implementation?
        • When it comes to successful delivery, hybrid is the passport to success for most projects.
          See all resources
    • Security Services
      • Security Services
      • Endpoint Detection and Response
      • Governance, Risk & Compliance
      • Security Operations Centre
      • Modern Work
      • Resources
        • Resources
        • Cyber threats in 2024: A growing menace
        • Build a stronger cybersecurity defence today
        • The rising tide of cyber threats: How prepared are you?
          See all resources
    • Cloud Services
      • Cloud Services
      • Cloud Migration
      • Cloud Advisory
      • Cloud Engineering
      • Cloud Platforms
      • Resources
        • Resources
        • Dive deep into cost optimisation for your Azure environment with our comprehensive guide. 
        • Cloud wars: AWS vs. Azure - who wins in cost management?
        • Unlock your cloud's full potential: A guide to cost optimisation
          See all resources
    • Infrastructure
      • Infrastructure
      • Virtual Workspaces
      • Server and Database Management
      • Resources
        • Resources
        • Dive deep into cost optimisation for your Azure environment with our comprehensive guide. 
        • Cloud wars: AWS vs. Azure - who wins in cost management?
        • Unlock your cloud's full potential: A guide to cost optimisation
          See all resources
    • Data and AI
    • Integration
    • Customer Success Team
      • Customer Success Team
      • PartnerPlus
      • Help Desk
    • Outsourced Payroll Services
      • Outsourced Payroll Services
      • Outsourced Payroll Services
      • Remediation as a Service
    • Industries
    • All industries
    • Agribusiness
    • Education
    • Financial Services
    • Manufacturing
    • Professional Services
    • Public Sector
    • Wholesale Distribution
    • Strategic Partners
    • Microsoft
      • Microsoft
      • Microsoft overview
      • Products
        • Products
        • Dynamics 365 Customer Engagement (CRM)
        • Dynamics 365 Finance and Operations (ERP)
        • Dynamics 365 Business Central
        • Microsoft Azure
        • Microsoft Copilot
      • Services
        • Services
        • Licensing
        • Premier Support
        • Modern Work
      • Industries
        • Industries
        • Construction
        • Education
        • Financial Services
        • Manufacturing
        • Food and Beverage
        • Not for Profit
        • Local Government
      • Resources
        • Resources
        • Snell transforms operations with Microsoft Dynamics 365 Finance and Operations
        • Right-size your Dynamics 365 storage and licences before August 30, 2025
        • Adopting Microsoft Copilot
          See all resources
    • Oracle
      • Oracle
      • Oracle overview
      • Products
        • Products
        • NetSuite
        • JD Edwards
      • Resources
        • Resources
        • BLUNT Umbrellas unfolds sustainable technology strategy
        • Namoi Cotton strengthens cybersecurity with Fusion5
          See all resources
    • Amazon Web Services (AWS)
    • Partner Ecosystem
  • Insights & Resources

Netsuite

Confessions of a former beauty rep

NetSuite Enterprise Resource Planning Blogs Health, Beauty & Wellness Customer Relationship Management
  • NetSuite
  • Industries
    • Agribusiness
    • eCommerce
    • Field Service Management
    • Health & Beauty
    • Manufacturing
    • Not For Profit
    • Professional Services
    • Retail
    • Wholesale Distribution
  • Services
    • Netsuite Health Check
    • NetSuite Premier Support
    • Netsuite Masterclass Training
  • Enhancements
    • All NetSuite Enhancements
    • Bank Feed Integration
    • Printing Plus
    • Timesheet UI
    • Email Automation
    • File Integrator
    • Advance Pricing Module
  • Resources
    • Resources
    • Blogs
  • Case Studies

My days were a buzz of coffee, kilometres and a never-ending supply of new products for pitching to eagerly waiting clients.

Sounds glamorous, but to get the job done I was reliant on technology every minute of the day. This, unfortunately, was never a great experience. I often found myself thinking “there must be a better way.”

Talking to my colleagues and competitors on the road, we all felt the same.

On the road again...

Each day I would be in a new place, glued to an iPad for my calendar, reminders, product orders, emails, banking, catalogues and marketing information, and everything else I needed to do my job.

I had one device, but the companies I worked for had separate apps for just about every part of the job.

My entire day balanced on being able to easily access these apps — which was just about impossible.

The apps were clunky and extremely unreliable, to say the least. Often, I would also find my iPad had done a sync or update and wiped my calendar or cancelled an order in progress, rendering me useless.

Eventually it became easier (and safer) to manually take orders, notes, and write down appointments instead of using the various programs. I would then call or rely on my hand written notes to pass the orders on to my office.

Let me tell you, a few mistakes were made!

Reporting daily pains

Reporting was another daily pain point for me.

As none of our apps or systems were integrated, it was up to me to go through my client orders and enter the units sold and dollar value into a spreadsheet. The spreadsheets were long, messy and prone to human error, particularly at the end of a long day.

As the company added new lines or ranges, the humble spreadsheet was soon bursting at the seams.

We were relying on data entered manually into a spreadsheet and it was almost impossible to gauge growth, measure success, or forecast for the future.

In the ever-changing health & beauty arena, being able to track product sales and performance to a granular level is the key to maximising your growth — and allows reps to get back to selling!

A few of the reports I desperately wish I had on the road:

  • Customer report — lists sales activities for each customer for the time period you select, such as orders, phone calls, messages, campaigns, cases and notes. No more manual notes!
  • Sales by item — A detailed account of your sales, showing sorted and subtotalled individual transactions by customer. No more spreadsheets!
  • Customers by territory — lists the customers assigned to each sales territory, customer status, the sales rep they are assigned to and the date their customer record was created. Awesome for analysing your territory and planning strategic growth!

"My career has seen me working with some of the top Health & Beauty manufacturers and distributors in the business. I was lucky to have worked in business development, account management, and marketing for some of the most iconic Australian brands. Today I combine my love of technology and the Health & Beauty industry in my role as a NetSuite Account Manager at Fusion5."

Pia Bruns | Account Manager, Fusion5

CRM (Constantly Relying on Memory)

This industry is one of the few left that still believes in face-to-face relationships.

They are essential to everything you do. Your success is largely measured on the level of service and support you provide, so having clear knowledge of your client and their account is critical.

I’ve experienced first-hand the challenges of trying to provide a 5-star experience with limited CRM access and have seen the impact this has on client relationships. Having full 360º visibility of your clients will set your brand apart from the rest.

This sounds like a no brainer, but I’ve worked with many great companies and teams who still operate their CRM independent of other internal systems, or worse, no CRM at all.

You work hard to win loyalty with customers so keeping professional, detailed client records is vital to stop Constantly Relying on Memory.

Sadly, my pains tell an all too common story. The good news is, it can be fixed.

You can use a single platform ERP like NetSuite to roll together all your operations into one neat package; inventory management, customer records, finance and accounts, tasks, real time reporting, marketing – all completely cloud based and accessible anywhere.

You’ll get real-time insights into the business KPIs that matter and a single version of the truth across the entire business.

A good ERP will future proof your business and supercharge the potential of your (current) sales reps!

Still not sure if you're ready for an ERP, or need one? Run through our handy checklist, downloadable here.

Great outcomes start with great conversations.

Let's talk.

Read next

Blog

Greentree: Four reasons the grass could be greener on the other side

Blog

Make your End of Year Close less of a drama

Planning for EoY is a significant exercise for your finance or accounting team. Avoid the trials and improve the process with tips from this Fusion5 blog. 

Blog

Why remote workers and employers need cloud ERP now, more than ever

Employees can’t count on working from just one place any time soon, and ‘uncertainty’ is the new catch cry for 2022. Being adaptable has never been more important. Learn about the benefits of Cloud ERP in this Fusion5 blog. 

Chat with Bernie
Hello, you’re speaking with Bernie!
Bernie ×

Great outcomes start with great conversations

Let's chat

  1. Home
  2. NetSuite
  3. Blogs
  4. Confessions of a Former Beauty Rep

Fusion5

  • Contact Us
  • About Us
  • Our People
  • Careers
  • Infusion
  • Marketplace
  • Submit an RFP

Australia Offices

  • Melbourne (03) 9922 5519
  • Sydney (02) 8240 3800
  • Brisbane (07) 3215 3400
  • Adelaide (08) 8239 5700
  • Perth (08) 9203 3600
  • English (New Zealand) Visit Fusion5 New Zealand

Our Partners

  • Microsoft
  • NetSuite
  • JD Edwards
  • IBM
  • Workday Adaptive Planning
  • Amazon Web Services AWS
  • Fusion5 Australia
  • Privacy Policy
  • Privacy Settings
  • © 2025 Fusion5 Limited
  • Consultant Login